FAQ for Track Rabbit


Q) How do I update my account?

A) Personalize your profile and view your registrations by clicking the hamburger menu in the upper right hand corner of your screen, then “my profile.”

To change your contact info or your bio, click “edit” in the upper right hand corner of the appropriate box, fill in your information, then click “save”.

To change your photo, click on the grey square next to your name, then the plus sign underneath “upload image,” and choose your favorite image. After you’ve chosen the image you’d like, click “upload.” Then “back to profile.”

If you’re watching an event, have registered for an event, or have started registration for an event, it will appear below your bio. You can edit or cancel events you have begun or finalized registration for by clicking the edit or cancel buttons next to the event start date.

If you have been charged for an event, it will appear under your “Purchases/Credits” link directly above your contact info.

Last, you can alter your account settings by clicking the “account setting” link directly above your contact info. Once you have completed altering your account settings, click “save”.

Watch the tutorial on how to update your account here

Q) How do I verify my club membership?

A) When you log in to your Track Rabbit account for the first time, a message will appear on your screen asking if you are a member of the club page you are on. Click "yes" and your request will be reviewed for approval. If you accidentally clicked "no" or were not yet a member of a club, you can verify your membership by heading to that club’s Track Rabbit page through either an event card, searching for the club, or via the link that your club provided. On the club’s Track Rabbit page, click the red box that says, "Verify My Club Membership.”

You’ll know that your membership request went through when the button becomes white. Once your club has approved your membership, you will receive a notification email as well as a message at the bottom of your Track Rabbit screen indicating your membership approval. You can now register for your club’s events and receive the appropriate membership fee for those events.

Q) How do I register for an event?

A) When you’re ready to register for an event, click register on that particular event card. If you are a member of the club, your club must have approved your membership in order for club member fees to apply at registration. If you are a guest or it is a non-member only event, either one or many pricing options will appear at registration. If applicable, choose the appropriate fee that applies to you.

Follow through the step-by-step process, which may include:

  • • Reviewing and downloading applicable waivers or policies
  • • Agreeing to terms and conditions
  • • Confirming you are over the age of eighteen
  • • Filling in appropriate vehicle, guest, or other applicable information

Once you’ve added all of the appropriate information, you will be required to add your payment information. Track Rabbit uses a secure payment gateway that ensures fast, reliable, and secure transmissions to complete your transactions—for more information on this, see the Transactions section of this page.

Last, click “finalize registration,” and you will receive an email confirming that you have successfully registered.

Watch the tutorial on how to register for an event here

Q) What does the “watch” button do?

A) By watching an event, you will receive notifications such as reminders as the day of the event approaches. This will allow you to keep track of multiple events at once.

Q) How do I find somebody and message them?

A) Track Rabbit users can enter the name of any site user by creating a new chat. Clicking the user’s portrait allows you to visit their profile, which includes the options of adding them as a friend. Friend status means you will get updates when that user is watching or registering for events in the future.

Q) How do I get updates on my friend’s activity?

A) Find your friend through the messenger and view their profile. Add them as a friend to receive notifications when they watch or register for upcoming events.

Q) I need to report an issue. Where can I do that?

A) You can submit all issue reports by emailing us at support@trackrabbit.com. The Track Rabbit Team is committed to making the best experience for users, clubs, schools and tracks.


Q) Where is my payment information stored?

A) Track Rabbit uses a secure payment gateway that ensures fast, reliable, and secure transmissions to complete your transactions. Track Rabbit does not store your payment information.

Q) When does my card get charged?

A) In the interest of full transparency, here are the steps of our payment processing:

  1.     1. When you register for an event with Track Rabbit, your card is not charged.
  2.     2. Upon completion of your registration, we “ping” your card to verify that it is genuine and has not expired.
  3.     3. Six days before the event, we will authorize your card and place a hold on the amount for the event.
  4.     4. Once you’ve arrived, checked in and the event has been closed—the payment is then withdrawn from your account.

This method of payment capture allows you to edit or cancel your registration prior to an event without having to go through the hassle of a refund. By not charging your card until the day-of, you hold on to your money until you are ready to drive—meaning no surprise early withdrawals either.

Q) How does the transaction work?


Q) What is Andy Lally ALIVE?

A) The result of a partnership between professional sports car champion Andy Lally; Trellist, one of the most reputable marketing and technology firms in the North East; Gerald Raffa, an entrepreneur and automotive aficionado; and Carlisle Events, the successful producer of 12 annual collector car and truck events, Andy Lally ALIVE exists to bring Innovations, new Ventures, and consumer Experiences to life in industries that Andy Lally believes in.

Read more about ALIVE here.